Western Union proves it is a great business and cares for the feedback from people and customers

4th June, 2015 Sydney, NSW

I thought I should share with you what was my very positive experience in dealing with Western Union on a matter which was important to me as a person from Indian heritage.

Their professional, prompt, thorough and courteous response was impressive.

Recently, I was contacted by a close friend with concerns about what looked like an incorrect Indian map in an Australia Post-Western Union advertisement. My friend was driving along Victoria Road in Parramatta area when he spotted the Ad on a Bus stop. He did not think the Indian map depicted in the Ad appeared right. The top part of Indian map was odd and distorted.

Several others too saw the unusual looking Indian map in the same Ad elsewhere.

After studying the official map of India from Govt of India websites, I realised that a portion from top part of India was cut off  from the Indian map in the Ad.

Official Indian map is in the Link below. http://www.surveyofindia.gov.in has details. Please click Official boundary of India.

I must admit that I did not think that depiction of Indian map in that Ad by Australia Post-Western Union was intentional. It was likely to be an innocent mistake.

But it was still important to me to do something about it and get it fixed.

I knew that Western Union folks are great people and so is the case with Australia Post. Western Union supports Indian community in Australia consistently. There are so many Indian Australians working with/for Australia Post. There was no way they would use incorrect Indian map intentionally and purposefully.

I wrote to the Consulate General of India in Sydney and High Commission of India in Canberra for their information and assistance, and for confirmation of the mistake in the Indian map in that Ad. I received a response from Consulate General of India, Sydney same evening, advising that “Dear Dr Yadu Singh, We are taking it up with Aus Post.”  After this email, I have however not heard from them. I am therefore unsure about what they did and if they did anything. 

When I made my concerns about the Indian Map in the Ad known to Western Union, asking them to look into it and use Indian map sourced only from official Govt of India sites, I received a prompt response from Western Union’s national Director, Simon Millard.

His response was as follows. “Dear Dr Singh, thank you once again for bringing to our attention the incorrect official map of India.  The image had been incorrectly sourced from a non-government resource, we will be sure to use the correct map on all future communications.  Building and maintaining strong ties to the Indian community is fundamental to our business and we apologize for what was an honest mistake.  Kind regards, Simon Millard Country Director, Australia”

Simon got the incorrect Indian Map changed and replaced with the correct Indian map which is posted below.  Western Union New India Map

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People might recall that I have taken stands against incorrect use of Indian map and Flag previously, and worked successfully to get the mistakes rectified.

India means a lot to me.

After all, my Twitter Bio is not saying फिर भी दिल है हिंदुस्तानी without any purpose and meaning.

https://yadusingh.wordpress.com/tag/diac-using-wrong-indian-map/

https://yadusingh.wordpress.com/tag/wrong-indian-map-removed-by-diac/

https://yadusingh.wordpress.com/2014/07/23/masterchef-australia-should-not-display-indias-national-flag-disrespectfully/

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Thank you, Western Union for your prompt, professional and thorough response and action, after you came to know about our concerns about your inadvertent and unintentional mistake.

I am very impressed. I just wish that other businesses are as responsive as Western Union has been in this matter.

Dr Yadu Singh

President, Indian Australian Association of NSW Inc

dryadusingh@gmail.com

http://www.facebook.com/INDAUS.NSW

http://www.twitter.com/dryadusingh

http://www.facebook.com/dryadusingh

3 thoughts on “Western Union proves it is a great business and cares for the feedback from people and customers

  1. Dr Singh – many thanks for highlighting what was indeed a very innocent mistake. We have spoken to our internal design studio and asked them to investigate. We will of course be sure to use the correct map in all future communications. I also appreciate your acknowledgement of our ongoing commitment and relationships with the Indian diaspora. At Western Union we work hard to provide the best possible service to support the Indian community to transfer money. Kind regards Simon Millard, Country Director, Australia

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  2. Pingback: Dr Yadu Singh’s Community work! | Yadu Singh's Blog

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